I'm a bit new here, so go easy on me
My husband and I run a small electrical business in Canada. We do everything from small calls to multi-family. Sometimes I come across people who schedule appointments and later don't bother to cancel them and just don't show up to their appointments. I had an employee wait for such a customer yesterday and eventually give up after a half hour.
I called this lady and left her a message, but I don't expect to hear back, so the time was basically wasted and our employee could have been somewhere else.
When this happens to others on this forum, as I'm sure it does, do you simply let it go and figure it's a part of the business, or do you actually send an invoice for 1 hour?
I have similar issues with some quote appointments, but that's an ever tougher one and I don't think there is recourse for us here.
Would appreciate some thoughts.